Private Car Claims

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Whilst we hope that you never have a need to make a claim on your car insurance, accidents happen!

All the Insurers we deal with operate a 24 hour Claim Reporting line, but we have arranged our own 24-hour One-Call service for full Accident Management and Uninsured Loss Recovery with Russell Vehicle Management (RVM).
So no matter who your insurers are and whether you have suffered;

  • A road traffic accident
  • Theft of or from your vehicle
  • Vandalism
  • Fire

Call RVM on 0870 400 2305
(for Windscreen Claims ring 0800 9 80 80 40)

RVM will record all the claim details and send us a copy by email, so we have all details should we need to get involved.

RVM will then advise you the best way of dealing with the claim and;

  1. Notify your Insurance Company
  2. Arrange for recovery of your vehicle if it is not driveable
  3. Arrange for the repairs to be carried out by an approved repairer
  4. Arrange a courtesy vehicle whilst your own vehicle is in for repairs (hire car charges may apply)
  5. Recover your uninsured losses including the cost of repairs to your vehicle (if you do not have comprehensive cover), vehicle recovery charges, the policy excess, loss of earnings, hire car charges, personal injuries etc.

Despite the extra cover given by this new scheme the cost is just £14.00 (which includes £1.05 insurance premium for legal expenses insurance).