Motorhome Breakdown Scheme

Campton have teamed up with Call Assist Ltd to offer a UK and European Breakdown Assistance and Recovery Policy at just £80.00 per vehicle. The cover includes Homestart.

Call Assist has access to 1,500 recovery operators throughout the UK including Northern Ireland and a separate network throughout Europe.

Policy Summary

Full terms and conditions can be found within the Policy Document.

Campton Motor Caravan Breakdown & Recovery Policy is provided by Call Assist Ltd and underitten by Groupama Insurance. The Policy will run for 12 months.

Significant Features and Benefits


Roadside Assistance & Recovery For Motor Caravans less than 20 years old, weighing less than 5,500 kg (5.5 tonnes), measuring less than 9.14 metres (30 feet) long, 2.44 metres (8 feet) wide or 3.05 metres (10 feet) high.
Alternative Transport Before arranging these services on a pay and claim basis, authorisation must be obtained from our Rescue Controller. We will only reimburse claims when we are in receipt of a valid invoice/receipt.
Emergency Overnight Accommoddation Before arranging these services on a pay and claim basis, authorisation must be obtained from our Rescue Controller. We will only reimburse claims when we are in receipt of a valid invoice/receipt.
Messge Service Included
Caravans & Trailers Maximum length 7 metres (23 feet) recovered with the motor caravan if the motor caravan cannot be repaired roadside.
Keys Call out and mileage back to our recovery operator’s base.  All other costs incurred will be at your expense.
Home Assist We will despatch one of our recovery operators to your home address or within a one mile radius.
Euro Rescue We will provide service in the following countries for a maximum of 90 days per year. Countries & Territories Covered: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, Norway, Portugal, Republic of Ireland, Spain, Sweden and Switzerland.

Exclusions & Limitations


 For a full list of exclusions, please refer to the policy terms and conditions

Exclusion number in the Policy Terms & Conditions

The cost of parts, components or materials used to repair the motor caravan.

 5

The cost of alternative transport other than to your destination and a return trip to collect your repaired motor caravan.

 9

The recovery of the motor caravan and passengers if repairs can be carried out at or near the scene of the breakdown within a reasonable time.  If recovery takes effect we will only recover to one address in respect of any one breakdown.

 12

Overnight accommodation or car hire charges if repairs can be carried out at or near the scene of the breakdown within an agreed time.

 13

Motor caravans running out of fuel.

 15

Where service cannot be effected because the motor caravan does not carry a serviceable spare wheel, aerosol repair kit, appropriate jack or, the locking mechanisms for the wheels are not immediately available to remove the wheels.

 16

Any request for service if the motor caravan is being used for motor racing, rallies, public hire, private hire, courier services or any contest or speed trial or practice for any of these activities.

 18

Any damage to your motor caravan or its contents whilst being recovered, stored or repaired and any liability or consequential loss arising from any act performed in the execution of the assistance services provided.

 22

More than six callouts per policy per year.

 31

Claims totalling more than £15,000 in any one year.

 32

Rights of Cancellation

This policy has a cooling off period of 14 days from the time you receive the policy terms and conditions. If you do not wish to continue with the insurance, we will provide a refund of premium paid, less a £10.00 administration fee. If you exercise your right to cancel, the policy will be regarded as not taken up, and cancelled from inception. You may cancel your policy after this period, but no refund of premium is available. Please call 01883 742460.

How to Complain

Any enquiry or complaint you have regarding your policy should be addressed in the first instance to: Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX. If you are still not satisfied, please write to: The Customer Service Manager, Groupama Insurance Company Limited, Groupama House, 60, Spring Gardens, Manchester, M60 1HU. If you remain dissatisfied, short of court action, you have the right to ask The Financial Ombudsman Service to review your case provided the policy is not of commercial nature. The right to apply to the Ombudsman must be exercised within six months of the date of the Company’s final decision. He can be contacted at the following address: The Financial Ombudsman Service, South Quay Plaza, 183 Marsh Wall, London, E14 9SR. Telephone: 0845 080 1800.

Choice of Law

This contract is governed by the laws of England and Wales and all communication will be conducted in English.

The Financial Services Compensation Scheme (FSCS)

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. For further information visit www.FSCS.org.uk

Service Provider and Insurer

This service is provided by Call Assist Ltd, Axis Court, North Station Road, Colchester, Essex, CO1 1UX, Registered Company Number 3668383, and is underwritten by Groupama Insurance Company Limited, 24 – 26 Minories, London, EC3N 1DE, Registered Company Number 995253.

Campton Insurance Brokers (UK) Limited

Campton (Financial Services) Limited

126 High Street
Godstone
Surrey RH9 8DX
Insurance Brokers
Tel: 01883 742460
Fax: 01883 744109

Financial Services
Tel: 01883 742020
Fax: 01883 731800